Last Updated: November 6, 2026
Thank you for choosing STOOP! We're committed to making your shopping experience simple, transparent, and reliable.
1. Free U.S. Shipping
We offer FREE standard shipping on STOOP device orders delivered to eligible addresses within the United States.
There is no minimum purchase requirement, and no additional standard shipping fee will be charged at checkout.
2. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Business days exclude weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
3. Shipping & Delivery Times
STOOP devices are shipped from our fulfillment center in China.
We work with international logistics providers and local delivery partners to deliver orders to customers in the United States.
Estimated delivery time:
-
Order processing: 1–3 business days
-
Shipping transit: Typically within 15 business days after dispatch
-
Shipping cost: FREE within the United States
Please note that delivery times are estimates and may vary due to customs clearance, carrier operations, weather conditions, or other circumstances beyond our control.
4. Order Tracking
Once your order ships, we'll send a confirmation email with your tracking number.
Tracking updates may take 24–72 hours to appear after shipment.
You can use the provided tracking information to follow your package's delivery progress.
5. Shipping Delays
While we aim to deliver orders within the estimated timeframe, occasional delays may occur.
If we are unable to dispatch your order within the promised processing period, we will notify you and provide the options required by applicable law, including cancellation and a refund where applicable.
If your shipment is taking longer than expected, please contact our support team.
6. Incorrect Shipping Addresses
Please double-check your shipping information before completing your purchase.
If you need to correct your address, contact us at [email protected] as soon as possible.
Address changes cannot be guaranteed once an order has been dispatched.
7. Lost or Damaged Packages
If your order arrives damaged, is lost during transit, or is marked as delivered but cannot be located, please contact us.
Include your order number and a description of the issue. Photographs may be requested for damaged items.
Our support team will investigate the situation and help arrange an appropriate resolution, including a replacement or refund where applicable.
8. Contact Information
If you have any questions regarding shipping or delivery, we're here to help.
STOOP Customer Support
Email: [email protected]
Website: https://stooptrack.com
Operated by DIAOMAO LIMITED
Registered Business Address:
Suite 20089, 61 Bridge Street
Kington, HR5 3DJ
United Kingdom
Please contact customer support before sending any returns. Our registered business address is not a designated return address.